TECHNOLOGY SERVICES CO-ORDINATOR

Location: 2 St. Clair Avenue East; full-time in-office (Must be able to come to the office 5 days a week)

Employment Type: Full-time

Foundation House is both a workspace and convening hub for Canada’s philanthropic and nonprofit community. Founded by The Counselling Foundation of Canada, the Lawson Foundation and the Laidlaw Foundation, the twenty organizations resident at Foundation House represent engaged and passionate organizations that want to change the way the Canadian philanthropic and nonprofit sectors work together. The Foundation House vision is to be a meaningful learning and collaborative work environment, where each organization is able to achieve more as a result of being surrounded by peer organizations. Foundation House is committed to racial justice and reconciliation.

Position Summary                                             

This position is the primary point of contact for day-to-day technical and audiovisual support at Foundation House, with a strong focus on ensuring smooth, reliable meeting and event experiences for tenants and partners. The role provides in-person and remote troubleshooting, supports onboarding and orientation of new users, and maintains essential platforms such as Squarespace and WordPress. While the position is primarily business-hours based, limited after-hours coverage may be required for pre-scheduled priority events (e.g., board or tenant meetings). The coordinator also provides lightweight project assistance across systems (e.g., CRM/grant platforms, automation tools, and websites), escalating deeper issues to vendors or partners as needed.

Core Responsibilities

Tech & A/V Support  

  • Identify the need for upgrades, configurations or new systems

  • Serve as the main point of contact on all IT-related matters

  • Monitor and maintain computer systems, networks, and all software and hardware security, including patching, data protection, and up-to-date knowledge on potential risks

  • Respond in a timely manner to tech service issues and requests

  • Lead all meeting and event A/V support: ensure reliable setup and troubleshooting for Zoom, Microsoft Teams, GoToWebinar, webcams, displays, microphones, and conferencing devices

  • Provide pre-meeting checks and live event coverage, including starting setups at least 15 minutes before scheduled events and responding within 10 minutes if issues occur during a live meeting

  • Develop and maintain quick-start guides and room documentation (one-page sheets, short videos) and offer short training sessions to tenants on how to run successful hybrid meetings

  • Support onboarding and orientation: set up accounts and devices for new staff and deliver a 20-minute “A/V & Wi-Fi orientation”

  • Provide limited after-hours coverage only for pre-scheduled priority events (e.g., board/tenant meetings)

  • Learn and support Skedda thoroughly: manage account setup, train new employees, and ensure bookings align with A/V and room needs

Systems Support

  • Help manage and connect various systems, such as WordPress, Wix, Adobe Muse, Salesforce, SmartSimple, Foundant, FormAssembly, Zapier, MailChimp, GoToWebinar, WordPress, Google Analytics, HootSuite , Slack, Skedda and more

  • Manage Foundation House social media accounts: Twitter and Linkedin Company Page

  • Support Foundation House website maintenance and functionality

  • Provide balanced but lightweight project support versus deep admin across websites, CRM/grant platforms, automations; escalate when complex.

  • Provide device tracking & phone/voice mail support

Education and Experience

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline, or equivalent combination of education and experience

  • 2-3 years of progressively responsible IT support experience, with direct responsibility for A/V, meeting/event support, and end-user troubleshooting

  • Certifications in relevant areas (e.g., CompTIA, ITIL, Microsoft, Zoom/Teams, audiovisual systems) are an asset

  • Experience supporting web platforms (WordPress, Squarespace, Wix), CRM/grant systems, and automation tools is an asset

Skills and Qualifications

  • Demonstrated understanding of the adoption of technology and its impact on future operating models and organizational structures

  • Versatile communications skills with the ability to communicate technical issues and/or concepts to technical and non-technical people

  • Ability to work for multiple stakeholders and with varied needs and requirements

  • High level of comfort with juggling multiple projects with different deadlines and different internal clients

  • Strong computer skills with Excel, Word, PowerPoint

  • Proficient with both Apple and Microsoft operating systems and related software

  • Strong project management and organization skills

  • Strong strategic thinking and analytical skills

  • Demonstrated ability to solve complex problems

  • Strong interpersonal skills, a team player that actively participates in building strong teams

  • Basic level skills in image manipulation using Adobe Creative Suite

  • Video editing abilities in applications like Canva, CapCut or Adobe Premier

Hiring Salary: $62,000 – $78,000, commensurate with experience.

How to Apply: Please submit your cover letter and resume as one document no later than Monday, October 20 at 5:00pm ET.

Email to submit: hiring@foundation.house‎